Aggregate all hotel communication channels into one common platform, free agents from repetitive tasks, and appreciate a 24/7 available assistance to answer customer requests.
We created a platform that allows hotel agents to manage all guest communications (SMS, Facebook Messenger, live chat, etc.) in one single place. We leveraged NLU to deliver a smart AI-powered chatbot available 24/7 and connected to the hotel PMS. Zalia can handle up to 80% of customer interactions, from asking for hotel facilities to booking rooms.
We are always ready to meet your custom development needs