( Case Study )

The challenge

Aggregate all hotel communication channels into one common platform, free agents from repetitive tasks, and appreciate a 24/7 available assistance to answer customer requests.

The solution

We created a platform that allows hotel agents to manage all guest communications (SMS, Facebook Messenger, live chat, etc.) in one single place. We leveraged NLU to deliver a smart AI-powered chatbot available 24/7 and connected to the hotel PMS. Zalia can handle up to 80% of customer interactions, from asking for hotel facilities to booking rooms.


  • 77% of reception agents tasks are handled by the chatbots 
  • 10 conversations volume 
  • +400 hotels trusted Zalia Chatbot can handle 
  • more than 8 languages
77%Handle conversations success rate
+400Happy clients
8Languages spoken by the bot

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