( Case Study )

The challenge

Aggregate all hotel communication channels into one common platform, free agents from repetitive tasks, and appreciate a 24/7 available assistance to answer customer requests.

The solution

We created a platform that allows hotel agents to manage all guest communications (SMS, live chat, Facebook Messenger, Whatsapp, WeChat, Google Assistant, etc.) in one single place. We leveraged NLU to deliver a smart AI-powered chatbot available 24/7 and connected to the hotel PMS. Velma can handle up to 85% of customer interactions, from asking for hotel facilities to booking rooms.


  • 85% of reception agents tasks are handled by the chatbots 
  • 200 topics
  • +400 hotels trusted Velma Chatbot can handle 
  • more than 22 languages
85%Handle conversations success rate
+400Happy clients
22Languages spoken by the bot

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