Aggregate all hotel communication channels into one common platform, free agents from repetitive tasks, and appreciate a 24/7 available assistance to answer customer requests.
We created a platform that allows hotel agents to manage all guest communications (SMS, live chat, Facebook Messenger, Whatsapp, WeChat, Google Assistant, etc.) in one single place. We leveraged NLU to deliver a smart AI-powered chatbot available 24/7 and connected to the hotel PMS. Velma can handle up to 85% of customer interactions, from asking for hotel facilities to booking rooms.
