AI & Advanced Technologies

Generative AI & Virtual Assistants 

The key to delivering unified, seamless, and intelligent customer experiences across all industries, from banking and insurance to retail and beyond. From real‑time summaries to custom content—text intelligence in production.
Virtual Assiatnt

Overview

We've run NLP and generative AI systems in production since 2016. It began with Quicktext—a multilingual hotel chatbot handling thousands of guest messages every day. Today, we combine fine‑tuning, retrieval‑augmented pipelines, and multi‑agent workflows to tackle text‑centric challenges in retail, banking, insurance, government, and telecommunications.

These aren't lab experiments; they're live services driving real business value.

What We Build

Our production-ready generative AI solutions address real business challenges across industries.

Text Generation & Summarization

  • Automated Reports: Convert raw logs, spreadsheets, or sensor data into human‑readable narratives.
  • Policy Briefs: Digest lengthy legal or regulatory documents into concise summaries for compliance teams.

Retrieval‑Augmented Generation

  • Up‑to‑Date Answers: Link models to your private knowledge (SOPs, CRM notes, SOPs) so replies always reflect the latest information.

Entity Extraction & Compliance

  • Entity Tagging: Identify and extract names, dates, policy numbers, medical terms—any structured data hidden in text.
  • Rule Enforcement: Automatically flag missing disclaimers or restricted language before messages go out.

Multilingual & Domain‑Specific Models

  • Custom Fine‑Tuning: Train models on your sector's terminology—whether it's retail product catalogs, banking regulations, or policy wordings.
  • Language Coverage: Support for English, French, Spanish, Arabic, and more with consistent accuracy.

Function‑Calling Assistants

  • Actionable Bots: Beyond conversation, our assistants execute tasks—open tickets, schedule calls, generate documents—via structured API calls.

Industry Examples

See how our generative AI solutions solve real-world challenges across differentrentrent sectors.

Retail

Scenario: A shopper types, "Show me red sneakers size 9 under $100."

Flow:

  • Bot extracts "red," "sneakers," "size 9," "under $100."
  • Queries your product API for matches.
  • Generates on-brand descriptions for each item.
  • Responds with images, descriptions, and "Buy Now" links—all in under two seconds.
R

RetailBot

Online

Show me red sneakers size 9 under $100

I found 3 red sneakers in size 9 under $100:

StreetRunner

$89.99

AirWalk Pro

$94.99

Urban Step

$79.99

Would you like to see more details about any of these options?

11:23 AM

Banking

Scenario: A customer asks, "What were my five largest transactions this month?"

Flow:

  • Verifies identity via token.
  • Fetches transaction history.
  • Highlights any outliers (over $1,000 or new merchants).
  • Replies, "Your largest charges: $1,200 at AlphaCo, $950 at GadgetShop… Would you like to dispute any?"
B

BankBot

Online

What were my five largest transactions this month?

Here are your 5 largest transactions this month:

AlphaCo

Mar 12, 2025

$1,200.00

GadgetShop

Mar 5, 2025

$950.00

TechWorld New merchant

Mar 18, 2025

$875.50

Would you like to dispute any of these transactions?

11:25 AM

Insurance

Scenario: A policyholder messages, "I had a small fire in my kitchen—how do I file a claim?"

Flow:

  • Classifies "small fire" as "kitchen damage."
  • Pre‑fills a digital claim form with policy details.
  • Provides a checklist of required photos and documents.
  • Submits the claim via API and confirms: "Your claim #10234 is open. An adjuster will contact you within 24 hours."
I

InsuranceBot

Online

I had a small fire in my kitchen—how do I file a claim?

I'm sorry about the fire in your kitchen. Let me help you file a claim right away.

Claim Form #10234 (Pre-filled)

Policy Number: HOM-458721
Incident Type: Kitchen Fire Damage
Date Reported: Apr 17, 2025

Please provide the following:

  • Photos of the damaged area
  • List of damaged items

Your claim #10234 is now open. An adjuster will contact you within 24 hours.

11:27 AM

Government

Scenario: A resident asks, "Where do I apply for a building permit?"

Flow:

  • Recognizes "building permit."
  • Retrieves the latest application procedure from SOPs.
  • Generates and auto‑fills a PDF form with basic info.
  • Replies, "Here's your permit form. You need site plans and proof of ownership—shall I schedule a review appointment?"
G

GovBot

Online

Where do I apply for a building permit?

I can help you with your building permit application. I've prepared the form for you:

Building_Permit_Application.pdf

Auto-filled with your information

You'll need to provide:

  • Site plans
  • Proof of ownership

Would you like me to schedule a review appointment with the building department?

11:29 AM

Telecommunications

Scenario: A subscriber reports, "My internet died at 3 AM—what happened?"

Flow:

  • Queries network logs for that time window.
  • Finds and summarizes the outage ("2:45 AM–3:10 AM maintenance").
  • Offers to open a support ticket if service remains down.
  • On confirmation, creates ticket #5567 and replies, "Ticket #5567 is open. A technician will reach you within 2 hours."
T

TelecomBot

Online

My internet died at 3 AM—what happened?

I checked our network logs for your area and found the following:

Scheduled Maintenance

Start Time: 2:45 AM
End Time: 3:10 AM
Status: Completed

This was a scheduled network upgrade that should have improved your connection speed. Is your internet working properly now?

11:31 AM

Tools & Frameworks

We leverage industry-leading technologies to build robust, scalable AI solutions.

Azure OpenAI

GPT-based text models

Hugging Face

Custom & on-prem models

Langflow

Agent chain design

n8n

Workflow automation

Vector Databases

Pinecone, Weaviate

ModelContextProtocol

MCP Protocol

Agent communications

Get Started

If you need generative AI that does more than demo—contact us to build on your data, processes, and systems. Book an NLP deep‑dive