We provide Artificial Intelligence Services and Solutions that help businesses innovate and optimize their processes.
Our expertise in this field is structured around multiple key sectors including, but not limited to, government, telecommunications, insurance, banking, and hotels.
No matter what your core business is, we will help you :
- automate various business operations with less effort
- maximize your return on investment (ROI)
- improve your customer satisfaction and experience.
- reach your clients 24/7 using virtual assistance that is powered by top-notch AI technologies.
we create customizable bots scenarios in multilingual and multi-channels with the aim of meeting your requirements
We help you use your legacy data to optimize your resources and increase your revenue
The first step in the process of chatbot development is the collection of data from your company's all existing communication channels. This includes Facebook pages, LiveChat, FAQ, and more.
We, then, will set up workshops to define with you all the scenarios where the bot has got an added value.
After collecting data, we proceed to data cleaning to ensure that the collected data is correct, accurate and relevant for the different possible chatbot scenarios.
Bot design is probably the most important and challenging step when creating a chatbot. At this level, we create the chatbot user experience and make sure that conversations are as humanized as possible so that the user feels interested and comfortable enough to continue a conversation. We also define the channels to which the chatbot will be deployed, at this level.
Here comes the technical step, where we implement logic behind every scenario and dialog of the bot, including calling business information systems and other third-party applications. At the same time, we work on the bot training by feeding the NLU algorithm with the data once cleaned.
Chatbot training continues even after deploying the chatbot. The questions and requests coming from end-users will be used along with other data sets to optimize the bot and minimize the risk of errors and misunderstandings between the bot and users.
Quicktext is an easy, fast and profitable customer communication platform. A central SaaS solution that responds to customers 24/7 in multiple languages, removes obstacles to hotel booking, increases live sales and boosts additional revenue per room.case study