App Management & Support

Managed Application & Support Services

The key to delivering unified, seamless, and intelligent customer experiences across all industries, from banking and insurance to retail and beyond. From continuous improvements to 24×7 incident response—keeping your applications healthy and evolving.
Managed Applications

99,9 %

Uptime Guarantee

1h

Average Response Time

300+

Active Deployments

1200

Avg Issues Resolved Monthly

Overview

Our Managed Application & Support Services cover both application management (ongoing bug fixes, minor enhancements, and performance tuning) and infrastructure support (monitoring, patching, and incident response). Whether we built your system or you inherited it, we ensure it runs smoothly today and adapts to your tomorrow.

Application Management

Continuous improvements, bug fixes, and feature enhancements to keep your applications running at peak performance.

Infrastructure Support

24/7 monitoring, patching, and incident response to ensure your infrastructure remains secure and reliable.

Performance Optimization

Continuous performance tuning and optimization to ensure your applications run efficiently and scale effectively.

What We Offer

Comprehensive support services tailored to your business needs

Service Details
Application Management & Enhancements
  • Post-warranty bug fixes and hotfixes
  • Minor feature updates and UI/UX tweaks
  • Performance optimization and code refactoring
SLA & Support Levels

Tailored to project criticality—from business-hours support up to 7×24 coverage with a 24 h response time.
Monitoring Stack
  • Zabbix for end-user journey tracking
  • Datadog & Azure Monitor for app & infra health
  • UptimeRobot for uptime checks
  • Grafana & Prometheus on Kubernetes
  • AWS CloudWatch (Watchdog)
Maintenance & Patching
  • Regular OS, framework, and dependency updates
  • Security patches applied in staging and production
  • Scheduled maintenance windows
Incident Management
  • 24×7 on-call rotation for critical incidents
  • Rapid triage, root-cause analysis, and rollback plans
  • Post-mortem reporting
Transparency & Collaboration
  • Jira Service Desk portal with real-time ticket tracking
  • Email and phone support channels
  • Quarterly service reviews

Frequently Asked Questions

Common questions about our managed services


Our standard SLAs vary based on issue severity and your service tier:

  • Critical (P1): 1-4 hour response, 24/7 coverage
  • High (P2): 4-8 hour response, business hours
  • Medium (P3): 1 business day response
  • Low (P4): 2-3 business day response

We can customize these SLAs based on your specific requirements and business needs.

While our managed services include minor enhancements and feature updates, major feature requests typically fall outside the scope of standard support. For these requests, we follow a structured process:

  1. Document and analyze the requirements
  2. Provide a separate estimate for development effort
  3. If approved, schedule the work alongside ongoing support
  4. Implement the feature with the same quality standards as our support services

This approach ensures that major enhancements receive proper attention without compromising ongoing support quality.


We support a wide range of applications, including web applications, mobile apps, enterprise systems, e-commerce platforms, and custom software solutions. Our team has expertise in various technologies and frameworks, including .NET, Java, PHP, Node.js, React, Angular, and more.

Yes, we can support applications that were built by other teams or vendors. We have a structured application takeover process that includes:

  • Comprehensive code review and architecture assessment
  • Documentation of the current state and technical debt
  • Knowledge transfer from the current team
  • Gradual transition of support responsibilities

This process ensures a smooth transition and minimizes disruption to your business operations.


We use a comprehensive suite of monitoring tools to ensure the health and performance of your applications:

  • Infrastructure Monitoring: Zabbix, Datadog, Azure Monitor, AWS CloudWatch
  • Application Performance: New Relic, AppDynamics, Dynatrace
  • Uptime Monitoring: UptimeRobot, Pingdom
  • Log Management: ELK Stack, Splunk, Graylog
  • Kubernetes Monitoring: Prometheus, Grafana

We can also integrate with your existing monitoring tools if preferred.

Getting Started

Simple steps to begin your managed services journey Schedule a Consultation